LIVENESS CHECKS PRIVACY NOTICE
Why am I being asked to take a selfie?
Users’ safety is our top priority. In certain regions we ask you to perform liveness checks to help us verify that you are a real person. Additionally, we may conduct identity verification to prevent the use of our services by unsafe riders. These checks also help to keep your account secure and prevent identity-borrowing.
We appreciate your cooperation and assistance in helping make inDrive safer for everyone.
How do I take a selfie?
When prompted, take a real-time photo of yourself via the app, following the instructions on the screen. The instructions will be given as text and animation instructions. If the real-time photo is of you, your verification should go smoothly and you'll be able to make your first order.
Important tips:
- Ensure you are in a well-lit space
- Ensure your face and neck fits inside the white lines
- Ensure your eyes are not covered by anything
- Don’t wear a mask, hat or sunglasses
- Hold your phone steady at arm’s length to avoid blurriness
- Don't take a photo of an existing photo or of someone/something else
It is important that you take a real-time photo of yourself, not a photo of an existing photo nor a photo of someone else - otherwise your verification will be unsuccessful.
How often will I be asked to pass liveness check?
We will only ask you to go through the liveness check once. If you have already passed this check but you are now prompted again, this may be because you have passed the check in your other account.
How is my photo processed and stored?
When you take a selfie in the app, we receive it and share with our liveness check service provider. Our provider has represented that it will not store any photos once the processing for liveness check purposes is complete. All photos are stored securely on our servers. We do not share your photo with other users.
In order to protect the security of your account, we will keep your photo for as long as you will have an account with us, and in accordance with local law and our Privacy Policy. Following that period, your photo will be deleted.
We may disclose your photo for legal reasons, as described in our Privacy Policy.
What happens if my liveness check is not successful?
If your photo doesn’t pass the check, please try again, following our recommendations (‘How do I take a selfie?’). You can also try restarting your device. The number of attempts is unlimited. You will not be able to make an order in our app until you successfully pass the check.
Ask questions or request a review
If you have questions regarding these checks, or you are unable to pass the check, and you believe this may be an error, please contact our user support at https://indrive.com/contacts/support.