inDrive.

Refund Policy

This Refund Policy ("Policy"), which is expressly incorporated by reference to inDrive's Terms of Use is part of an agreement between you and Infomobile Pty Ltd ABN 84 650 023 000 (“inDrive”, “we”, “us”, “our” or “ourselves”).

This Policy applies to passengers, as well as all other users of our Service (“you”, “your”, “yours” or “yourself”). Some provisions of this Policy may have limited applicability to only passengers or only drivers, as indicated by the context.

1. Refund. You can submit a refund request or complaint if you have experienced an issue during or after your ride with inDrive with customer support via support@indrive.com or in the app within 30 days of the problem occurring, unless otherwise determined or required by the Australian Consumer Law. We may give you a refund on behalf of a driver depending on the result of an internal investigation. We will determine whether an issue has occurred by evaluating all available evidence.

2. Terms of Refund. Passengers with an active inDrive account may request refunds via in-app support chat. Inactive passengers (deleted or blocked accounts) may request refunds via email to support@indrive.com with the attachment of the following information or documents:

● confirmation of your identity (name, phone number and/or email address used during registration with inDrive, ID document);

● completed statement for a refund.

inDrive has the right not to make refunds to the bank account other than the same original method of payment you have used.

3. Refund Process. Your refund request will be processed within 3 business days. You may receive a message about the status of your refund or an additional request for more information during the request processing period. Automatic refunds are not available. Funds shall be refunded in AUD only.

4. Refund Timeline. Once your refund request has been processed and the final decision to refund you has been made, it should take an average of 3-5 business days to reach your bank account. In some cases it may take up to a week depending on your bank. In case it has been more than a week since the refund was processed by us, please contact your bank directly.

5. Non-refundable. Tolls, Government Levies or Airport Fee paid by you are final and non-refundable, unless otherwise determined by inDrive or required by the Australian Consumer Law, subject to the dispute resolution procedure discussed in our Terms of Use. Third party fees are final and non-refundable

unless otherwise specified by inDrive or required by the Australian Consumer Law. Tips cannot be refunded to passengers.

6. Payment Processor. Any payment processing-related issue not caused by an error or fault with the inDrive application must be resolved by you and the relevant payment processor.

7. Fraud Prevention. If fraud is suspected, a refund request may be referred to our Antifraud Team. Additional investigation may take up to 30 days.

If there are questions, difficulties, or the process takes longer than indicated in this Policy, please contact us at support@indrive.com.